Urgent Appointment:
If you need urgent appointment during our working hours:
- Please contact us on 01213280999
- Use our online triage link.
Please not when you request an appointment our staff may ask you a few questions about your health concerns. This helps us understand your needs including signposting to the most appropriate service.
NOTE: If you have a medical emergency, call 999 immediately. Contacting us first may delay the urgent treatment you need.
Routine Appointment:
- To request a routine appointment, you can fill our Triage online form (Not for same day or next day appointments)
- Phone lines open daily for appointments (Monday to Friday)
- 8:00 AM for morning same day appointments
- 11:30 AM for afternoon same day appointments
On Saturday’s we offer walk-in appointments at 9:00AM. Please note its first come first serve. We may have to signpost you to other service if no more appointments available.
Your Appointment:
Appointments may be offered in person, by phone, or through messages sent to your mobile phone or computer. Our team will decide the best option for your needs, and you can let us know if you have a preference.
We will do our best to consider your preference, but this may not always be possible as we prioritize patients with the most urgent clinical needs.
Phone, video, text, and email appointments can be more convenient and often allow you to receive help more quickly.
Cancelling or Changing your Appointment:
If you cannot attend your appointment, please let us know as soon as possible. This allows us to offer the appointment to someone else.
- Call us on 01213280999 during working hours
- Use your NHS app
If you need help when we are closed
If you need medical help while surgery is closed, please use NHS 111 online.
Please keep in mind NHS 111 online is for patients aged 5 and over. Dial 111 if you need help for a child under age 5.
Call 999 in case of severe illness/ mental health condition or life is at risk.
If you need help with your appointment
Please let us know:
- If you would like a specific doctor, nurse, or other healthcare professional to help you.
- Please let us know if you would prefer your appointment to be by phone, video call, face-to-face, text message, or email.
- If you need interpreter during your appointment
- If you have any other access or communication needs
Home visits
We encourage patients to come to the surgery whenever possible, as we have the equipment and facilities needed to provide the best care. However, we understand that this is not always possible. In this respect, we offer home visit that you can request by calling at reception 01213280999.
A GP will only visit you at home if they believe it is medically necessary. They will also decide how quickly the visit is needed.
When requesting a home visit, please give as much information as possible about your condition. A GP may call you first to discuss your symptoms and decide the best way to help you.
NOTE: Please note that transport difficulties are not usually a reason for a home visit. Children should be brought to the surgery whenever possible.
If you are unable to leave your home, a community nurse may be able to visit you if your GP refers you.
If you have recently had a baby, or you have a child under 5 and have recently joined the practice, a health visitor may also visit you at home.
